Hello, hello, hello ... what's all this then? A job bag not in the right place. Someone hasn't told someone else they'd better be somewhere else? No, no, no. This just will not do. We're so pleased Frankie has brought with her the wealth of forensic attention to detail amassed over the years in her previous career with the Police. It means there's an even greater probability your job will be as you want it, when you need it. She's still issuing the odd ticket in the car park, giving a clip round the ear to younger members of staff and intervening in marital disputes (Helen and Andy call them chats) but when your job spec says 'keep everyone on their toes' it's a small price to pay.