Print Administrator

This is an important position here at Orphans Press. It is a multi-faceted role, so ideal for someone who enjoys the buzz of a busy print business with litho and digital printing, full in-house finishing, design and pre-press services. Our customers need their printing produced well and in a timely manner; they also like us to help with more creative ideas, and know we have the expertise to match.

You will be the first point of contact for customers who contact or visit our office, with an interested and attentive manner, to determine how we can best meet their needs. You will become fully adept with our online management software, using it accurately to create new orders with all the information colleagues will need. You will use the system to track job progress to ensure timely delivery and liaise closely with our estimators. This is very much a hands-on role, liaising with colleagues and tapping into their expertise on papers and finishes. It will be important for you to deepen your knowledge of print and papers so you can share it with customers who often rely on our expertise.

Role & Responsibilities

• Reporting to the Print Manager
• Manage incoming client enquiries, interpreting requirements and specifications accurately
• Share customer requirements with our estimators so customer quotations are produced accurately and promptly.
• Liaise with production and pre-press colleagues to manage client expectations in line with production schedules
• Proactively manage timelines, flagging risks and resolving issues
• Maintain accurate job records and documentation within the MIS system
• Ensure projects meet quality standards and customer expectations.
• Understand our printing and finishing capabilities so you can guide customers
• Understand and act as an advocate for our ethos of print sustainability
• Build knowledge of papers and our processes
• Build strong relationships with existing customers and explore new opportunities

Your Skills & Experience

• Proven experience in a similar customer-facing role – experience in a print environment is not essential, but a love of printed material is.
• Proven experience using a Management Information System (MIS) preferred
• Ability to read and interpret specifications and production requirements
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Confident communicator with both internal teams and external clients
• Ability to manage multiple projects simultaneously in a deadline-driven environment

Personal Attributes

• Interest in expanding knowledge of print, materials and finishes
• Good written and numerical skills
• A “can-do” attitude and the ability to work collaboratively with colleagues.
• Customer-focused mindset with a proactive approach
• Calm under pressure
• Strong commercial awareness

Important Information

• This role is based in our offices in Leominster, and a full UK driving license is preferred
• You’ll be reporting to our Print Manager
• This is a permanent position; a full-time or part-time position can be discussed
• Salary is £26,000 to £30,000 depending on experience
• There is room for this role to grow and expand to suit the individual
• Please note, you must have the right to work in the UK