Vikki is an excellent customer support administrator, she's been doing it for years. Until she woke up one morning and declared 'No longer. Now I'm going to be a web developer instead'. It's a radical career u-turn but once we'd heard just how committed she was to making it happen we were convinced. She's learning at a rate of knots and it won't be too long before our customers are enjoying Vikki's new website skills sprinkled with that little extra customer service. Well, you never lose it.